Terms of Service
Li Health LLC · Effective April 8, 2026 · Last updated April 8, 2026
If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Li Health is not an emergency service and cannot be used in place of emergency care. Do not use this platform if you require immediate medical attention.
Please read these Terms of Service carefully before using Li Health. By accessing or using our Services, you agree to be bound by these Terms.
1. Introduction and acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the services provided by Li Health LLC, a virtual telehealth practice operated by Lilit Margaryan, MD ("Li Health," "we," "us," or "our"). This includes our website at lihealthclinic.com, our patient portal, and all telehealth services provided through these platforms (collectively, the "Services").
By accessing our website, creating an account, booking an appointment, or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not use our Services.
We reserve the right to modify these Terms at any time. Material changes will be communicated to you by posting an updated version on our website with a revised effective date. Your continued use of our Services following any changes constitutes your acceptance of the updated Terms.
2. Eligibility
To use Li Health's Services, you must:
If you are a parent or legal guardian seeking care on behalf of a minor, you must be present during the visit and take full responsibility for the accuracy of information provided and the minor's compliance with these Terms. Li Health reserves the right to verify eligibility and to decline or discontinue services to any individual who does not meet these requirements.
3. Nature of services
3.1 Telehealth services
Li Health provides virtual telehealth services focused on weight loss medicine, GLP-1 medication management, and urgent care. All clinical services are delivered by licensed physicians via secure video or asynchronous communication, as appropriate for the clinical situation.
Li Health does not provide:
Li Health may, in limited circumstances, provide a short-term bridge prescription refill for a chronic condition medication when a patient is temporarily without access to their regular physician and when doing so is clinically appropriate and legally permissible.
3.2 Clinical independence
All clinical decisions, diagnoses, treatment recommendations, and prescriptions are made solely by the licensed physician providing your care. Li Health does not interfere with the independent professional judgment of its clinicians. The physician-patient relationship is established upon the commencement of your first clinical encounter with a Li Health physician.
3.3 No guarantee of specific treatment or prescription
Booking an appointment or requesting a specific medication does not guarantee that you will receive a prescription or any particular course of treatment. All prescribing decisions are made based on clinical evaluation, applicable medical standards, and the individual physician's professional judgment. GLP-1 medications and other prescription medications will only be prescribed when clinically indicated and legally permissible.
3.4 Scope limitations
Li Health is a focused specialty telehealth practice. We are not a primary care clinic and are not able to serve as your primary care physician. We encourage all patients to maintain a relationship with a primary care physician for comprehensive and ongoing health management.
4. Consent to telehealth
By scheduling and attending a telehealth visit with Li Health, you acknowledge and consent to the following:
5. Account registration and security
To access clinical services, you must create a patient account. When registering, you agree to:
Li Health reserves the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or are otherwise in violation of these Terms.
6. Fees and payment
6.1 Cash-pay practice
Li Health is a cash-pay practice. We do not bill insurance companies for appointment fees. Payment is due at the time of booking. By providing your payment information, you authorize Li Health to charge the applicable fee for each visit or membership.
6.2 Current fee schedule
Current fees for visits and memberships are published on the Pricing page, which is the authoritative source for current fees. Li Health reserves the right to modify its fee schedule at any time. Changes to fees will be communicated in advance and will not affect visits already scheduled at the prior rate.
6.3 Insurance
Appointment fees are not covered by health insurance. Depending on your plan, laboratory services and prescription medications ordered through Li Health may be eligible for insurance reimbursement. Appointment fees may be reimbursable through a Health Savings Account (HSA) or Flexible Spending Account (FSA). We recommend confirming eligibility with your insurer or plan administrator.
6.4 Membership cancellation
Monthly memberships require a minimum three (3) month initial commitment from the date of enrollment. Memberships cannot be cancelled during this initial period. After the three-month minimum, memberships continue on a month-to-month basis and may be cancelled at any time with written notice to info@lihealthclinic.com or through the patient portal. Cancellations take effect at the end of the current billing cycle. No partial refunds are issued for unused days in a billing period. Memberships are non-transferable except as expressly permitted by Li Health policy — for example, Partner or Family Membership member changes.
6.5 Cancellation and no-show policy
Appointments must be cancelled or rescheduled at least 24 hours in advance. For pay-per-visit (non-member) patients, late cancellations or no-shows incur a $25 fee charged to the payment method on file. Active Li Health members are not charged late cancellation or no-show fees as a benefit of membership, although repeated missed appointments may be grounds for Li Health to terminate the membership.
7. Prescriptions and medications
Prescriptions issued by Li Health physicians are based on clinical evaluation and professional judgment. By using our Services, you acknowledge the following:
8. Patient responsibilities
To receive safe and effective care, you agree to:
Li Health physicians rely on the accuracy of information you provide. Providing false or incomplete information may result in harm to your health and may result in termination of your care relationship with Li Health.
9. Privacy and health information
Your health information is protected by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. The collection, use, and disclosure of your Protected Health Information is governed by our Notice of Privacy Practices, which is incorporated into these Terms by reference.
By using our Services, you consent to Li Health using and disclosing your health information as described in our Notice of Privacy Practices for purposes of treatment, payment, and health care operations, and as otherwise required or permitted by law.
10. Communications and messaging
By providing your email address or phone number, you consent to receive communications from Li Health related to your care, including appointment confirmations, clinical follow-up messages, and administrative notices.
Secure messaging through our patient portal is available to active members and is intended for non-urgent clinical questions only. Messages sent through the portal are reviewed during business hours. Do not use portal messaging for urgent or emergency matters. If you have an urgent health concern, call 911 or seek in-person care immediately.
You may opt out of non-clinical marketing communications at any time by contacting us at info@lihealthclinic.com. Opting out of marketing communications does not affect your receipt of clinically necessary messages.
11. Intellectual property
All content on lihealthclinic.com and within our patient portal, including text, graphics, logos, images, and software, is the property of Li Health LLC or its content providers and is protected by applicable copyright, trademark, and other intellectual property laws.
You may access and use our website content for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our Services without our prior written permission.
12. Disclaimers
Li Health's Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Li Health disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Li Health does not warrant that:
The clinical information provided through Li Health is intended to support, not replace, the professional medical judgment of a licensed physician. All clinical decisions are made by the treating physician based on your individual circumstances.
13. Limitation of liability
To the fullest extent permitted by applicable law, Li Health LLC, its officers, directors, employees, agents, and physicians shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, even if advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability that cannot be excluded by law, including liability for gross negligence, willful misconduct, or personal injury caused by negligence.
Our total liability to you for any claim arising from or related to our Services shall not exceed the total amount you paid to Li Health in the three months preceding the event giving rise to the claim. This limitation does not apply to medical malpractice claims, which are governed by applicable state law.
14. Termination
Li Health reserves the right to suspend or terminate your access to our Services at any time and for any reason, including but not limited to:
You may discontinue use of our Services at any time. Outstanding fees for services already rendered remain due upon termination. Upon termination, you retain the right to access your medical records as required by applicable law. Please contact info@lihealthclinic.com to request your records.
15. Governing law
These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our Services that are not resolved through informal negotiation will be subject to the exclusive jurisdiction of the state and federal courts located in Montgomery County, Maryland.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
16. Miscellaneous
Entire agreement. These Terms, together with our Privacy Policy and Notice of Privacy Practices, constitute the entire agreement between you and Li Health with respect to your use of our Services.
Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full effect.
Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. Li Health may assign its rights and obligations without restriction.
Force majeure. Li Health is not liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, government actions, pandemics, or technical infrastructure failures.
17. Contact information
If you have questions about these Terms, please contact us:
Gaithersburg, MD 20878